| |
When will my order reach me? We will normally despatch your order to you within 2 working days (usually less). International orders are generally received in under 10 days. Please allow extra time at Christmas! If you have chosen First Class orders should arrive within 1-2 working days and 2-4 working days for Second Class, but this is up to the Post Office and we cannot guarantee it. |
|
What if what I want is not in stock? The item details on the shop site will usually tell you if your item is not available. If it's not, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
|
What if only part of my order turns up? We might send part of your order if we expect items that are out of stock to take more than a few days to come to us. We'll always email you first about out of stock items. If we've just made a mistake, get in touch and we'll send out the missing items as a matter of priority. |
|
What if my stuff doesn't turn up? Please contact us. It may be that we don't have enough information to complete the order, e.g. if you didn't give us the 3-digit security number from the back of your credit card. If you order something and later order something else and do give the right details, bear in mind that we don't keep credit card details so the first order won't get put through. |
|
What if my stuff doesn't arrive in time? Unfortunately we cannot be held responsible for the vagaries of the Post Office! But give us a ring and we'll give you what information we can and try to reach a solution. |
|
How do you work out the postage? We've got a massive set of scales; we weighed every item and told the database how much each one costs to post.
|
|
How much is postage then? A postage (or 'shipping' - those Yanks) charge will be added to your order at the checkout, based on the total weight of the order. Hit Checkout Now to see the postage - you can still save the order for later.
For UK orders, postage is charged at cost via Royal Mail. You can choose first class post for next day delivery or second class post for 2-4 days (not guaranteed!). However, second class post is only available for orders weighing 750 grams or less and some books may be too heavy. If this is the case you will not be allowed to select this option at the checkout.
DVDs are postage free! |
|
How do you send items outside of the UK? Foreign orders are sent air mail. |
|
How much does postage cost outside of the UK? Again, it's based on the weight of the order and worked out at the checkout. |
|
Do you discount postage for multiple items? Our postage costs are fixed and include paying the elves to wrap stuff, all the brown paper, Jonny's favourite sticky tape (don't ask) and the odd biscuit. Rest assured we don't make profit from the postage, those Jiffy bags are expensive... |
|
Can I have goods sent to a different address than the card is registered to? If you want us to send the goods to an address that is not the card address, input this at the checkout. There is a little checkbox on a form which looks like below...
Then when you checkout you'll be given space to enter the delivery address. |
|
| |
Can I send goods to lots of different addresses in one order? If there is more than one address for goods to go to, it's probably best to phone through with your order so that there's no confusion either end! If you're worried about not getting discounts/freebies because of this, just give us a call. |
|
| |
